Terms & Policies

At Antonios Pizza, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our online ordering services.

Types of Personal Information We Collect

We may collect the following types of personal information:

• Identifiers such as name, postal address, unique personal identifier, online identifier, IP address, email address, and account name
• Contact information including telephone numbers
• Payment and financial information for processing orders
• Internet or other electronic network activity information, including browsing history and search history on our website
• Geolocation data to provide delivery services
• Order history and food preferences to enhance your experience
• Voice recordings and transcripts from phone orders placed through our AI phone ordering system
• SMS messages and payment link interactions for order confirmations and payments

Sources of Information

• Directly from you when you place an order or create an account
• From your interactions with our website through cookies and tracking technologies
• From third-party service providers who assist us in operating our business
• From payment processors when you complete transactions
• From analytics and advertising networks
• From phone orders placed through our AI-powered phone ordering system
• From our mobile application when you place orders or interact with our services
• From SMS communications including payment links and order confirmations

AI-Powered Services and Technology

Antonios Pizza may use advanced AI-powered technology provided by AI Bunny to enhance your ordering experience. These services might include:

• AI Phone Ordering Agent - We might use an AI phone assistant to take your orders over the phone. If available, when you call, you will hear a notification that 'this call will be recorded to process your order.' Voice recordings and transcripts of these calls may be collected and stored to process your order, improve service quality, and train our AI systems. These recordings are handled securely and in compliance with applicable recording consent laws.
• Mobile Application - If we offer a mobile app, it may collect order information, preferences, location data (with your permission), and usage analytics to provide seamless ordering and personalized experiences.
• SMS Payment Links - During phone orders, our AI assistant might ask for your permission to send payment links via SMS. Only with your explicit consent will we send SMS messages containing secure payment links for order confirmation and payment processing. Your phone number and payment interactions through these links may be collected and processed securely. You can decline SMS payment links and choose alternative payment methods.
• WhatsApp and Chat AI Assistants - We might offer AI-powered chat assistants through messaging platforms such as WhatsApp and other chat services. If available, these assistants can help you place orders, answer questions, and provide customer support. When you interact with our chat assistants, your messages, order details, and conversation history may be collected and stored to process your orders, respond to inquiries, and improve our AI systems. These interactions are processed securely and in accordance with the privacy policies of the respective messaging platforms.

These AI-powered services, when available, are provided by AI Bunny on our behalf. AI Bunny processes this information as our service provider and is bound by strict data protection agreements.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. The purposes include:

• Personalizing your experience and remembering your preferences
• Ensuring the website functions properly
• Understanding how visitors use our website to improve our services
• Delivering targeted advertisements

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The retention period depends on the nature of the information and the purposes for which it is processed.

Information Disclosure

We may share your personal information with:

• Service providers and contractors who perform services on our behalf
• Payment processors to complete transactions
• Law enforcement or regulatory authorities when required by law
• Potential buyers in the event of a business sale or merger

California Privacy Rights (CCPA)

If you are a California resident, you have the following rights:

• The right to know what personal information we have collected about you
• The right to request deletion of your personal information
• The right to opt-out of the sale of your personal information (we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

Rights for Consumers in Other States

If you reside in other states with privacy laws, you may have similar rights including:

• The right to access your personal information
• The right to request correction of inaccurate information
• The right to request deletion of your data
• The right to opt-out of targeted advertising

Order Cancellation

We understand that plans change. Here's our cancellation policy:

• Orders can be cancelled free of charge before preparation begins
• Once food preparation has started, orders cannot be cancelled
• To cancel an order, please contact the restaurant immediately using the phone number provided

Refunds and Returns

Your satisfaction is important to us. Our refund policy includes:

• Full refunds are available for quality issues or incorrect orders
• Please contact us immediately if you receive an incorrect order
• Due to food safety regulations, we cannot accept returns of food items
• Refunds are typically processed within 5-7 business days

Delivery Policy

Information about our delivery services:

General Delivery Information

• Delivery times are estimates and may vary based on distance and order volume
• Please ensure your delivery address is accurate to avoid delays
• Contactless delivery is available upon request

Delivery Areas and Times

Delivery availability varies by location: